ShoreGroup Announces CaseSentry Systems Management for an Expanded Range of Cisco Unified Communications and Contact Center Solutions

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Telepresence and Holography / Holograms - November 2008

Editor’s viewpoint on their differences, likenesses and future...

We all just recently viewed an historic CNN holographic interview on an historic Election Night. CNN stated this type of imaging has never been done before on National TV and I believe that. I haven’t seen anything like it. The live interview caught me by surprise and sure had the “wow” factor attached to it didn’t it? Here’s a link to the actual interview.

CNN Hologram Video

The question now has to be asked. Is it Telepresence?

I’m no expert on the subject but I’m going to throw my hat into the ring, go out on a limb and say yes, I believe it is. Although I know many video conferencing purists are rolling their eyes and grabbing their guns right about now with my statement.

While I do know that Telepresence still hasn’t been universally defined (Houston, we have a problem), here’s how I see it…. Broken down to its simplest form - “tele” (through electronic means) and “presence” (present). This is how I’m justifying my opinion by lumping holography and Telepresence together. Just as Telepresence is surely an offshoot of video conferencing, holographic imaging (like we viewed on CNN) surely has to be considered an offshoot of Telepresence. The interviewer was “telepresent” from Chicago and beamed into the CNN Election Headquarters. She was most assuredly - “telepresent”. There was negligible latency, the imaging was fantastic and both interviewers were rehearsed on what they would say. I’ve just recently read that CNN actually “downgraded” the experience to make it “movie” quality and not as good as it could have been. Maybe they thought us mere mortals would be shocked if they showed their complete hand. I have a feeling it was so big to them, they didn’t want it to get upstaged by the historic election. I’m willing to bet we’ll see the “true” power of this technology in the upcoming weeks and months when they can put the pedal to the medal and show it off without having it sidetracked.

What an amazing time for this technology (all differences and opinions aside). Telepresence Doctors, nurses, teachers, schools and healthcare (healthpresence) will benefit from the recent gains in this state-of-the-art industry whether holograms, Telepresence or holography. Airlines also have to see the threat to a portion of their business travel. Hell, who wants go through security and fly to Miami for a two-hour conference when you can look them in the eye via Telepresence?

Beam me up Scotty! Simply amazing…!

Visit the free Telepresence Forum for more information and discussion

Your Editor and Administrator - L II
"Ride on the Next Plane of Existence" TM

New York, NY (PRWEB) July 22, 2007 -- ShoreGroup, Inc., a premier converged network and systems management solutions provider, is pleased to announce that its CaseSentry Systems Management solution now manages an expanded range of system releases within the Cisco Unified Communications (formerly Cisco CallManager) and Cisco Unified Contact Center product families. CaseSentry's management coverage now extends to Cisco Unified Communications Manager 5.x series, Cisco Unified Intelligent Contact Management Center Enterprise 7.x series, and Cisco Customer Voice Portal (CVP) systems.

ShoreGroup's CaseSentry is a web-based application solution providing the foundation from which organizations gain end-to-end visibility to the service levels being delivered by their systems, business processes and workgroups. By managing the multiple available versions of the Cisco Unified Communications product family from a single CaseSentry management platform, organizations increase application availability and save time and resources in the process of identifying and managing the root cause of issues in today's converged networks.

"Companies require the latest version communication systems to maximize business advantage and the life-cycle of their technology investment, while continuing to leverage the benefits of existing systems to the greatest extent possible," said Robert Bojanek, Executive Vice President of ShoreGroup. "By designing CaseSentry to manage multiple versions of the Cisco Unified Communications solution family, companies can have the optimal management coverage they need for new system deployments as well as the ability to manage their existing systems from a single management platform."

"We're committed to the management of new systems and applications as customers adopt them," said Glenn Yeeles, CaseSentry Product Manager. "By offering management software through a comprehensive business-focused service model, our customers can quickly have the management coverage in place for new systems being deployed, without the concern of management system upgrades, replacement costs or associated project delays. It's the ideal model for companies migrating to the latest communications applications while still having to maintain the accessibility and reliability of their existing systems."

ShoreGroup's CaseSentry will be demonstrated at the Networkers at Cisco Live 2007 exposition held in Anaheim, CA from July 22nd through 26th.

About ShoreGroup, Inc.

ShoreGroup is a converged systems and network solutions provider, delivering a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products that drive the success of more than 400 national and global clients. ShoreGroup develops innovative systems and service management applications on its dynamic CaseSentry® Operational Services Automation (OSA) platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service delivery within complex networked environments. The company's ShorePatrol? 'Day 2' Operational Support Service expands upon CaseSentry's management to deliver the high-quality converged systems maintenance and support services that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional services provide leading consultation, design and implementation solutions for high-availability converged networks. The company's expertise in LAN/WAN, unified communications including IP Telephony/VoIP and IP contact center, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner, with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

ShoreGroup is a trademark, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

ShoreGroup, Inc. (http://www.shoregroup.com)

CONTACT:

Joanne VanAuken

ShoreGroup, Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800

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To learn more about Telepresence, the revolutionary new style of immersive video conferencing; visit these websites:

Telepresence - "Ride on the Next Plane of Existence" - Telepresence
Telepresence Web Portal - Telepresence Internet web portal
Telepresence Report - 24/7 breaking Telepresence related news and information
Via Telepresence - Video conferencing via Telepresence
Telepresence Forum - Free user discussion forum for everything Telepresence related
Telepresence Today - Telepresence information and editor qualified headline news
Telepresence Resource Directory - Telepresence web resource directory
Telepresence Tube - Telepresence videos, pictures and more