Element Customer Care Graduates First Cisco CCNA Class - Positive Results from Element's In-House Training Program

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Telepresence and Holography / Holograms - November 2008

Editor’s viewpoint on their differences, likenesses and future...

We all just recently viewed an historic CNN holographic interview on an historic Election Night. CNN stated this type of imaging has never been done before on National TV and I believe that. I haven’t seen anything like it. The live interview caught me by surprise and sure had the “wow” factor attached to it didn’t it? Here’s a link to the actual interview.

CNN Hologram Video

The question now has to be asked. Is it Telepresence?

I’m no expert on the subject but I’m going to throw my hat into the ring, go out on a limb and say yes, I believe it is. Although I know many video conferencing purists are rolling their eyes and grabbing their guns right about now with my statement.

While I do know that Telepresence still hasn’t been universally defined (Houston, we have a problem), here’s how I see it…. Broken down to its simplest form - “tele” (through electronic means) and “presence” (present). This is how I’m justifying my opinion by lumping holography and Telepresence together. Just as Telepresence is surely an offshoot of video conferencing, holographic imaging (like we viewed on CNN) surely has to be considered an offshoot of Telepresence. The interviewer was “telepresent” from Chicago and beamed into the CNN Election Headquarters. She was most assuredly - “telepresent”. There was negligible latency, the imaging was fantastic and both interviewers were rehearsed on what they would say. I’ve just recently read that CNN actually “downgraded” the experience to make it “movie” quality and not as good as it could have been. Maybe they thought us mere mortals would be shocked if they showed their complete hand. I have a feeling it was so big to them, they didn’t want it to get upstaged by the historic election. I’m willing to bet we’ll see the “true” power of this technology in the upcoming weeks and months when they can put the pedal to the medal and show it off without having it sidetracked.

What an amazing time for this technology (all differences and opinions aside). Telepresence Doctors, nurses, teachers, schools and healthcare (healthpresence) will benefit from the recent gains in this state-of-the-art industry whether holograms, Telepresence or holography. Airlines also have to see the threat to a portion of their business travel. Hell, who wants go through security and fly to Miami for a two-hour conference when you can look them in the eye via Telepresence?

Beam me up Scotty! Simply amazing…!

Visit the free Telepresence Forum for more information and discussion

Your Editor and Administrator - L II
"Ride on the Next Plane of Existence" TM

Durham, NC (PRWEB) March 5, 2008 -- Element Customer Care (http://www.elementcare.com) proudly announced the graduation of its first in-house Cisco Certified Network Associate (CCNA) class. This class is the result of Element's in-house training program and the corporate focus on developing the whole person to create a team of tech-savvy employees. Element provides billing services (http://www.elementcare.com/documents/45.html), tech support (http://www.elementcare.com/documents/58.html) and a customer service call center (http://www.elementcare.com/documents/55.html) for cable, broadband and telecommunications operators using CSG Systems software solutions.

"Having this level of training and knowledge in house is essential to the growth of our company," said Matt Zemon, President, Element Customer Care. "It also reinforces the commitment our customer service representatives have to providing the best possible tech support and customer service for our clients."

Element's employees are encouraged to take advantage of in-house certification programs such as CCNA. Also offered are training opportunities such as compTIA+, analog video, digital video, VoIP and more. Element has a staff of eight in our training department, lead by Mary Celle, M.Ed. and Tony Espinoza, Vice President, Operations.

The Cisco network associate certification empowers graduates with the ability to install, configure, operate, and troubleshoot medium-size routed and switched networks, including implementation and verification of connections to remote sites in a WAN. The curriculum also includes, but is not limited to, the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2), VLANs, Ethernet, access control lists (ACLs)

"This is an exciting milestone for Element and its employees," said Zemon. "As a growing company, we strive to keep our workforce challenged; ongoing training is a key part of that. Our first graduating class is testimony to the commitment of our employees to be the best possible providers of customer service and tech support for our clients."

The widely-respected Cisco IT certification program available through Element brings valuable, measurable rewards to our customer service professionals, their managers, and our clients. Zemon noted that the next class is already underway.

About Element

Element Customer Care (www.elementcare.com) is a Durham, NC-based company that offers CSG billing services, (http://www.elementcare.com/documents/39.html) tech support and an elite customer service call center. Element's partnership with CSG Systems gives its clients access to CSG's unique combination of solutions, services and expertise to improve operational efficiencies and deliver a quality customer experience in a competitive marketplace. In January 2008, Element, powered by CSG Systems, was named "Preferred Billing and Customer Care Provider" for the National Cable Television Cooperative (NCTC). Element currently supports 100,000 cable and internet subscribers and 300,000 hotel rooms with nearly 250 employees and full time contractors.

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To learn more about Telepresence, the revolutionary new style of immersive video conferencing; visit these websites:

Telepresence - "Ride on the Next Plane of Existence" - Telepresence
Telepresence Web Portal - Telepresence Internet web portal
Telepresence Report - 24/7 breaking Telepresence related news and information
Via Telepresence - Video conferencing via Telepresence
Telepresence Forum - Free user discussion forum for everything Telepresence related
Telepresence Today - Telepresence information and editor qualified headline news
Telepresence Resource Directory - Telepresence web resource directory
Telepresence Tube - Telepresence videos, pictures and more