Customer Interaction Veteran To Guide Metro One Telecommunications Contact Services Unit

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Telepresence and Holography / Holograms - November 2008

Editor’s viewpoint on their differences, likenesses and future...

We all just recently viewed an historic CNN holographic interview on an historic Election Night. CNN stated this type of imaging has never been done before on National TV and I believe that. I haven’t seen anything like it. The live interview caught me by surprise and sure had the “wow” factor attached to it didn’t it? Here’s a link to the actual interview.

CNN Hologram Video

The question now has to be asked. Is it Telepresence?

I’m no expert on the subject but I’m going to throw my hat into the ring, go out on a limb and say yes, I believe it is. Although I know many video conferencing purists are rolling their eyes and grabbing their guns right about now with my statement.

While I do know that Telepresence still hasn’t been universally defined (Houston, we have a problem), here’s how I see it…. Broken down to its simplest form - “tele” (through electronic means) and “presence” (present). This is how I’m justifying my opinion by lumping holography and Telepresence together. Just as Telepresence is surely an offshoot of video conferencing, holographic imaging (like we viewed on CNN) surely has to be considered an offshoot of Telepresence. The interviewer was “telepresent” from Chicago and beamed into the CNN Election Headquarters. She was most assuredly - “telepresent”. There was negligible latency, the imaging was fantastic and both interviewers were rehearsed on what they would say. I’ve just recently read that CNN actually “downgraded” the experience to make it “movie” quality and not as good as it could have been. Maybe they thought us mere mortals would be shocked if they showed their complete hand. I have a feeling it was so big to them, they didn’t want it to get upstaged by the historic election. I’m willing to bet we’ll see the “true” power of this technology in the upcoming weeks and months when they can put the pedal to the medal and show it off without having it sidetracked.

What an amazing time for this technology (all differences and opinions aside). Telepresence Doctors, nurses, teachers, schools and healthcare (healthpresence) will benefit from the recent gains in this state-of-the-art industry whether holograms, Telepresence or holography. Airlines also have to see the threat to a portion of their business travel. Hell, who wants go through security and fly to Miami for a two-hour conference when you can look them in the eye via Telepresence?

Beam me up Scotty! Simply amazing…!

Visit the free Telepresence Forum for more information and discussion

Your Editor and Administrator - L II
"Ride on the Next Plane of Existence" TM

Beaverton, Ore. (PRWEB) July 23, 2008 -- Metro One Telecommunications (Nasdaq: INFO) has appointed long-time contact services veteran Colin Taylor to the position of Vice President, Contact Services. He will be responsible for building high-quality outsourced customer sales and service for companies and municipalities across North America.

"With Colin Taylor's expertise, we will be expanding our `boutique-style` contact services that harness both Metro One's 21 years of experience and its significant expertise in call center operations," said James Hensel, CEO of Metro One Telecommunications.

Hensel said Taylor and his team will concentrate energies initially in the telecommunications, entertainment, financial services, retail and high technology vertical segments.

"There is a growing recognition among companies, non-profits and agencies that a competitive advantage exists through outsource partners with high-tech infrastructure and high-touch staff and management," said Taylor. "I believe the newly revitalized Metro One is well positioned to help these organizations with a highly personalized, highly customized approach. Many organizations have discovered the limitations of off-shore partners and are poised to re-engage domestic solutions like those Metro One offers."

Taylor has 32 years of experience in contact services, including directing the Toronto-based Taylor Reach Group, Inc. since 2003 where he helped redesign and improve performance of contact centers for organizations including Mercedes-Benz, Rodale, Kohls, TD Waterhouse, and Habitat for Humanity. He was President and CEO of the Toronto-based outsource firm Watts Communications from 1994-2003.

Considered one of the foremost authorities on contact centers, customer relationship management and direct marketing, Taylor has authored more than 1,000 articles surrounding contact center best practices.

About Metro One Telecommunications

Based in the Portland, Ore., suburb of Beaverton, Metro One is an information services provider, offering inbound and outbound contact services, data and analytics, and related services. In the past two years, the company has processed more than 300 million data transactions.

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To learn more about Telepresence, the revolutionary new style of immersive video conferencing; visit these websites:

Telepresence - "Ride on the Next Plane of Existence" - Telepresence
Telepresence Web Portal - Telepresence Internet web portal
Telepresence Report - 24/7 breaking Telepresence related news and information
Via Telepresence - Video conferencing via Telepresence
Telepresence Forum - Free user discussion forum for everything Telepresence related
Telepresence Today - Telepresence information and editor qualified headline news
Telepresence Resource Directory - Telepresence web resource directory
Telepresence Tube - Telepresence videos, pictures and more